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SSK 1205 Interpersonal Skills and Social Interaction

Unit 3 – Conflict and Conflict Management
Quiz 3—Fall 2004

Responses to Quiz 3 will be graded according to the following criteria.

Problem Statement

/3

Provide an objective summary of the conflict situation.
Present specific details of the who, what, when, where, and how of this interpersonal conflict.
Explain whether goal is conflict resolution or management.
Identify the positive and/or negative effects expected.

Power Dynamics Analysis

/2

Summarize your power dynamics analysis.
Explain why you believe specific types of power are significant and critical to consider.
Relate the power dynamics analysis to choice(s) of strategies.

Possible Strategies

/2

Describe a range of possible ways you could handle the conflict--productive and unproductive strategies.
Explain why they are productive or unproductive.
Comment on the cultural implications of these strategies.

Identify Chosen Strategy(ies)

/2

Identify one or at most two combinations and explain your rationale for choosing.
Explain your choice of communication or power assertion strategies or a combination.

Try Out Strategy(ies)

/3

Give a specific plan about how you will use the strategy(ies).
Report the words you will say. (verbal communication)
Describe the actions you will take. (power assertion and/or nonverbal)

Evaluate the Effects of the Proposed Strategy(ies)

/3

Analyze the effects you think your plan will have on your relationship with the other person if you follow the plan.
What do you expect will happen—immediately, one week, long term?
Explain why the intended results or outcomes are likely to result.
What alternate or followup strategies could you use?

Follows all directions completely and accurately

-

(points deducted)
Total

/15