SSK 1205 Interpersonal Skills and Social Interaction

Unit 3 Concepts

You should understand and be able to explain, illustrate, and apply these concepts from Unit 3.

• Definition of Interpersonal Conflict
• Positives and Negatives of Interpersonal Conflict
• Cultural Components of Interpersonal Conflict
• Tangible Power
• Emotional Power
• Legitimate Power
• Reward Power
• Punishment Power
• Referent Power
• Expert Power
• Loathsome Power
• Situational Power
• Conflict Management/Conflict Resolution
• Productive Strategies/Unproductive Strategies
• Communication Strategies/Power Assertion Strategies
• Aggressiveness, Assertiveness, Argumentativeness