SSK 1205 Interpersonal Skills and Social Interaction
Unit
2: Effective Listening and Empathy
Description
Unit 2 focuses on listening in
interpersonal communication and the choices effective listeners make.
Objectives
At the end of this unit, you should be able to:
- understand and explain key elements of the listening process
- identify and apply key strategies for effective listening
- separate objective observation from subjective interpretation
in listening
- communicate empathy in a variety of contexts
Resources
Unit 2 Concepts
Unit 2 Exercises
Activity 1: Self Test: How good a listener
are you?
Activity 2: Listening Barriers and Improvements
Activity 3: Exploring Listening Dimensions
Activity 4: Improving Listening
Activity 5: Improving Listening Followup
Activity 6: Practicing the Types of
Listening
Activity 7: Listening Choices
Activity 8: Analyzing Listening Choices
Activity 9: Practicing Listening Choices
Activity 10: Difficult Listeners &
Analyzing the Effects of Difficult Listeners
Activity 11: Practicing Active Listening
Activity 12: Differences Among Three
Types of Responses
Activity 13: Practicing Observation/Description
and Imagination/Empathy
Activity 14: Practicing Subjective,
Objective, and Empathic Responses
Activity 15: Identifying Emotions and
Using Empathic Communication
Activity 16: Practicing Strategies
that Enhance Empathic Communication
Activity 17: Analyzing Responses in
Interpersonal Interaction
Activity 18: Emoticons for Adjectives
Activity 19: Photos for Activities
Exam Preparation
Unit 2 Quiz Overview
Unit 2 Quiz Scoring
Unit 2 Quiz: Part II
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