SSK 1205 Interpersonal Skills and Social Interaction

Unit 2 Concepts

You should understand and be able to explain, illustrate, and apply these concepts from Unit 2.

The Listening Process
- Receiving/Perceiving
- Understanding
- Remembering
- Evaluating/Interpreting
- Responding
Barriers to Listening
Four Dimensions of Listening
- Participatory/Receptive
- Empathic/Objective
- Nonjudgmental/Critical
- Surface/Deep
Listening Choices
Active Listening
Empathy
Sympathy
Pity
Objective Observation
Subjective Interpretation
Evaluative Statements/Non-Evaluative Statements
Empathy Inhibitors
Communicating Empathy