SSK 1205 Interpersonal Skills and Social Interaction

Unit 1 Concepts

You should understand and be able to explain, illustrate, and apply these concepts from Unit 1.

• Definition of Interpersonal Communication
• Purposes of Interpersonal Communication
• Four Principles of Interpersonal Communication
  • Inescapable/Inevitable
  • Irreversible
  • Complicated/Comples
  • Contextual/Situational
• Feedback/Response
• Dimensions of Feedback
  • Positive/Neutral/Negative
  • Person-focused/Message-focused
  • Immediate/Delayed
  • Low-monitored/High-monitored
  • Supportive/Critical
• Nonverbal Communication
  • Gestures
  • Facial Expressions
  • Paralanguage
  • Distance/Position
• Verbal Communication
• "You" language/"You" messages
  • Directives/Orders
  • Universals
  • Compliments
• Tough on the Person/Soft on the Issue
• "I" language/"I" messages
• Soft on the Person/Tough on the Issue
• Summary Statements/Summarizing
• Paraphrases/Paraphrasing
• Open-ended Questions
• Closed Questions
• Perception Checking