Employee Handbook
Chapter 8- EMPLOYEE CONDUCT AND WORK ETHICS
8.1 Customer relations
Customers are among our institution’s most valuable assets. Every employee represents the University to our customers and to the public. The way we do our job represents an image of our University. Customers judge our institution by the way they are treated with each employee contact. Therefore, one of our first priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful and reactive to the needs of our customers.
AUI provides training in customer service and relations to all staff dealing directly with customers. Our contacts with the customers, our manners on the phone, are a reflection not only of ourselves but also of the professionalism of our University.
8.2 Business ethics and conduct
The reputation of AUI is built upon the fair dealing and ethical conduct of our employees. We require careful observance of all applicable laws and regulations, as well as scrupulous regard for the highest standards of conduct and personal integrity.
In general, the use of good judgment, based on high ethical principles, will guide employees with respect to lines of acceptable conduct. Once a situation arises where it is difficult to determine the proper course of action, the matter should be discussed openly with the immediate supervisor, and when necessary, with the Vice President of the division, for advice and consultation.
Compliance with this policy of business ethics and conduct is the responsibility of every AUI employee. Disregarding or failing to comply with this standard could lead to disciplinary action, including possible termination of employment.
8.3 Smoking
In keeping with AUI intent to provide a safe and healthful environment, smoking is prohibited in all closed spaces. The policy applies equally to staff, faculty, students and visitors.
8.4 Alcoholic beverage
The consumption and/or possession of any alcoholic beverage by any person are forbidden on campus. There will be no place on the AUI campus where alcoholic beverages are sold. There will be no advertising of the sale of alcoholic beverages in any University publication. External organizations and visitors are not permitted to serve any alcoholic beverages on the University campus.
8.5 Drug-Free workplace
All unlawful manufacture, sale, distribution, possession or use of illegal drugs in or on any premises or property owned or controlled by the University is prohibited.
Any employee who is found guilty (including a plea of no contest) or has a sentence, fine or other penalty imposed by a court of competent jurisdiction under a criminal statute for an offense involving a controlled substance that occurred in or on premises or property owned or controlled by the University shall report such action to the HRM within five (5) days.
Any employee who unlawfully manufactures, sells, distributes, possesses or uses a controlled substance in or on premises or property owned or controlled by the University, regardless of whether such activity results in the imposition of a penalty under a criminal statute, will be subject to appropriate disciplinary action up to and including suspension or termination. AUI reserves the right to conduct drug/alcohol screening among applicants and employees.
8.6 Sexual harassment
AUI is committed to providing a work environment that is free from all forms of discrimination and conduct that could be considered harassing or coercive including sexual harassment. Actions, words, or jokes based on an individual’s gender, religion, origin, color, or disability are not tolerated.
If you experience or witness sexual or other unlawful harassment in the workplace, you are urged to report it immediately to HRM, or any other member of management. You can raise concerns and make reports without fear of retaliation or reprisal.
Allegations will be discreetly investigated in a timely and confidential manner. Anyone engaging in sexual or unlawful harassment will be subject to disciplinary action, up and including termination of employment.
8.7 Littering
Littering is forbidden on campus. Anyone who drops paper, cigarette ends or any other garbage and does not use dustbins will be liable to pay a fine of 100 MDH.
8.8 Outside employment
It is the policy of the University that employees must not hold outside jobs as long as they are employed by AUI, unless authorized in writing by the President.
8.9 Personal appearance
Employees at all levels and job positions are representatives of AUI and, therefore, their dress, grooming, and personal hygiene contribute to the morale of employees and affect the image AUI presents to its customers and visitors.
During working hours or when representing AUI, employees are expected to present a neat and clean appearance. Employees should dress and groom yourself according to the requirements of your job position and accepted social standards. This is particularly true if the job involves dealing with customers or visitors in person. Without restricting individual tastes, the following general personal appearance guidelines are to be followed. Employees are also cautioned to use good sense when "dressing down."
- Faded and/or torn jeans; t-shirts displaying advertising or writing, shorts, Bermudas, jogging suits, hats, open-toed shoes worn by male employee, are not appropriate professional attire
- Revealing clothing do not represent an appropriate professional appearance
- Offensive body odor and poor personal hygiene is not professionally acceptable
- Shaggy, unkempt hair, unshaven face or untrimmed moustaches and beards are not permissible
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