Al Akhawayn University in Ifrane - SHSS Graduate Handbook


Student Access –

Contact OBS

administration:05 35 86 23 68                                         Office Hours: Fall /Spring/Summer : (from Monday To Friday)

Contact Students accounts : 05 35 86 21 29/ 21 32/ 21 03                    Office: 8h30-13h00                                 
Contact Bursar : 05 35 86 20 69/40 02/21 32                                                 14h00-17h30                   
Contact Accounting : 05 35 86 25 82/20 29                                         Bursar:8h30-5h30                       
Contact Payroll : 05 35 86 20 17/21 17 
Contact Budget : 05 35 86 20 19

Ramadan : : (from Monday To Friday)                                                  Office: 9h00-15h30

Campus Location:
Office Of Business Services
Building 1,North Wing




  • Students defending their thesis or capstones during the semester are allowed reimbursement of common fees on a prorated basis up to the day of their defense.
  • A student who withdraws from the University in accordance with official procedures is eligible for a refund of tuition fees after submitting an authenticated request showing his/her bank account information.

Tuition refunds

The final refund of the balance can only be done at the end of schooling after the graduation ceremony, at the conclusion of the final clearance procedures.

Tuition refunds are calculated according to the following schedule:

Refund Table for Fall/Spring Semester

  Prior to the first class day -for new students


  Prior to the first class day –for continuing


100% (deduction of non-

refundable 10000dhs

(following preregistration)


During the first five days of class


After the fifth day of class


After the tenth day of class


After the fifteenth day of class


After the twentieth day of class


Refund Table for Summer Session

Prior to the first class day


During the first five class days


After the fifth day of class


After the tenth day of class


Refunds for Room

Refunds will be prorated based on the time remaining.

Refunds for Fees and Books

No refund is made for these charges unless, in the case of books, it can be demonstrated that the   University incurred no expense.

Part time Job /Student Employment

No payment is made for any work or jobs done by students as part of their financial aid. The amount is instead credited to the student’s account with the university to defray fees and tuition costs.

Student employment wages for tutoring or other jobs not covered by financial aid are paid by wire transfer directly to the student or parents’ bank account, provided that the student is financially cleared.  

Medical Reimbursement

Medical reimbursements are processed through wire transfers or credited to the student account (statements of charges) and no cash requests are authorized afterwards.


Students wishing to withdraw from the University initiate the withdrawal process in the Registrar’s Office. The process is complete only when the form, bearing all required signatures (library, housing and business office) is returned to the Registrar’s Office. Students who officially or unofficially withdraw from the University while owing money to AUI will receive neither their academic transcripts nor their official documents until the debt has been settled in full.

a)Withdrawing during the semester
b)Withdrawing at the end of the semester

Final Clearance: (Clearance Form)
This is the last step that comes after the graduation. The clearance form is provided by the housing department. Only students with a cleared situation with the library, the housing department and the office of business services can get their diplomas. Students must send a recent photo to prepare their alumni cards.

Besides, students have to provide the OBS with their bank account certificate (RIB) or one’s of their parents in order to transfer the refund.

Note:  - the refund is not being sent if the student did not get his/her diploma.
         - Students can follow-up their refund processing on the portal.



1. Required Deposits

  Newly admitted students pay online a non-refundable deposit of 5,000 MAD before the published deadline. They also attend a mandatory preregistration program wherein original documents are submitted (high school diploma for bachelor’s degree and bachelor’s diploma or equivalent for master’s degree) with an additional payment of 30 280.00 MAD, of which a further 5,000 MAD is non-refundable. The confirmation deposit is non-refundable unless the University denies the student’s enrollment for reasons such as insufficient TOEFL results. Deferred enrollment can be granted for up to two semesters, after which the candidate must re-apply for admission.

   All new students pay a sum of 3,000 MAD at the beginning of their first semester as deposit for any possible damage caused during their stay at AUI. This amount is refundable once they graduate or withdraw from the university.

2. Payment Plan:

  1. All tuition and fees are due and payable before the beginning of each term.
  2. Special arrangements for payments in two installments may be made upon request; the cost for establishing a Deferred   Payment Agreement is 250MAD if a student is qualified for AUI sponsored Financial Aid or 500 MAD otherwise.

Failure to make the full payment of your debit balance by the due date (after the add drop period) will be automatically considered to be under  the “Deferred Payment Agreement” and  will result in a late payment fee equal to 2%of the remaining amount due for each late business week (Monday through Fri day). For example: A payment that is 15 to 21 days late will result in a late payment fee equal to 6% of the required amount up to a maximum of 3000 MAD.

Failure to make the second payment on time, including payment of any late fees, will result in the student being administratively withdrawn from the University. The University will take all legal action against the responsible party to collect amounts which are not paid in accordance with the “Deferred Payment Agreement. “In addition, if the installment dates are not respected, the student will not be allowed to pay in installments in the future and a financial hold will be applied, blocking pre-registration for the following semester and no document will be provided, be it a certificate, attestation' a transcript, or any other document.

  The student is the sole party responsible vis-à-vis the University with regard to payment matters.


Payments can be made by:

  1. Wire transfers,
  2. Bank deposit,
  3. Online credit card payments through Ex-jenzabar,
  4. Online Payment ”FATOURATI”,
  5. Certified bank checks.

1. Wires & Bank deposit:

Al Akhawayn Bank account will be created for each AUI student and assigned based on his/her ID number. Wires and Bank Deposit should be made to this account. Consequently, the statement of charges will be updated automatically 24 hours after the completion of the payment.

2. Online credit card Payment:

For Online credit card payment through Jenzabar, please note the following steps:

1- Log in Jenzabar using your regular accounts at

2- Select “Students” tab and click on “My Account Balances” under “My Account Info”

3- Click on the link next to “Student AR “

4- Click on “Pay Online” at the end of the page

5- Read the payment conditions and security and click on “Accept” button

6- Enter the amount to pay (minimum is 300 dhs) and click on “Proceed to Payment” button.

7- Enter your card information at the level of the order form and confirm your order

8- Print the receipt and validate your payment.

(Please note that you need to check with your bank the ceiling amount authorized by your credit card).

3. Online Payment ‘FATOURATI’: available for bank accounts holders in ATTIJARIWAFA BANK, BANQUE POPULAIRE, CIH, and CREDIT AGRICOLE.

Here are the steps to follow in case you choose the Online Payment “FATOURATI”:  
1- Log in Jenzabar using your regular accounts at;

2- Select “Students” tab and click on “My Account Balances” under “My Account Info”;

3- Click on the link next to “Student AR “;

4- Click on “Pay Online” at the end of the page;

5- Read the payment conditions and security and click on “Accept” button;

6- Enter the amount to pay and click on “Pay by FATOURATI” button;

7- Generate the Fatourati reference by clicking confirming the “Méthode de paiment” (Bon de paiement);

8- Get the Fatourati reference (Reçu de paiment);

9- Print the receipt;

10- Stop by one of the agencies and provide them with the reference and the payment.       
(Please note that you need to respect the deadline given in the fatourati reference otherwise, the payment will be denied.) 


For more information on billing please click here.