Thank you very much.
As you are all aware, our network services have recently witenessed some disruptions. Using a new powerful network monitoring and traffic analyzer tools, some issues have been identified and actions are being taken.
So far, ITS has relatively improved the wired network through reducing ITS services bandwidth usage. However, improvement of the WiFi infrastructure is currently taking place and positive results will be noticed shortly. Meanwhile, we highly encourage you to use our wired services as much as possible to benefit from adequate quality coverage. We would also urge you to use the network services for non malicious purposes.
We apologize for any inconvenience this might have caused you and we highly rely on your usual collaboration and understanding.
The checkup will mainly be including:
- Your IT digital accounts,
- Internet connections,
- e-Mail setup (Webmail, GoMail!, Microsoft Outlook …),
- GoPrint! service configuration,
- Installation of licensed software such as Microsoft Office, Symantec Endpoint Protection Antivirus,
and other useful free tools,
- … and more.
ITS Service Desk team will be available for you in the Hall of Building 4, on Jan. 22nd – 24th from 12:00PM to 6:00PM.
We expect to see you in big numbers.
Due to the fact that faculty and students were accessing Jenzabar to enter and check the final grades simultaneously, the response time of the system was very slow as the number of users highly exceeded (+600) its expected capacity (400).
In order to avoid such issue in the future, Information Technology Services has already ordered and acquired a load balancing software, namely BigIP, which is a tool that distributes the application usage across a number of servers. An expert from Jenzabar will visit AUI on January 8, 2014 to setup, configure, and launch the load balancing solution through TWO servers. In addition of increasing the capacity (concurrent users), the load balancing will also ensure the reliability of Jenzabar.